Robert Herjavec |
Well it has been a few weeks since our last post, but by no means boring. We recently attended the Toronto Entrepreneurs show May 7th at the International Centre where we got to listen to a number of amazing speakers. The highlight of the show though was the key note speaker Robert Herjavec of "The Dragons Den" who had the audience captivated with his life story of how he started out as a small business owner and went onto be head of The Herjavec Group. One of the things that stuck with me the most though after hearing Robert speak though was how he and his staff deal with customers. He showed a picture of his business card during the presentation and one of the interesting things was no where on the card was there a title; not president, owner or anything for that matter. He then explained how it is his companies view that no matter what your position in the company it is every ones responsibility to look after the client, so titles are really irrelevant as far as he was concerned. This struck a note with me I guess because when dealing with many large corporations everyone is so fast to pass the buck, ie. "I am the president so you wouldn't expect me to get my hands dirty" kind of attitude is so prevalent. Overall though it was a great presentation, so if you ever get the chance to hear Robert speak make sure you take advantage of it. There is always the next Toronto Entrepreneurs show next year.
The show also featured the first release of the Toronto Entrepreneurs Magazine, this is a very well written publication which I look forward to reading future issues. To read the first issue online you can visit http://www.torontoentrepreneurs.ca/
Well that's all for today but much more to come soon.
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